Operation Manager Job Description in hospital

DUTIES AND RESPONSIBILITIES OF MANAGER- OPERATIONS

The following will be the duties and responsibilities of Manager Operations:

1.    The Operations Administrator represents the Manager Operations with on-site operational leadership on a 24-hour basis (including weekends and holidays). He/she will have the authority to act on behalf of the Managing Director/ Chairman. The Operations Administrator must act independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the Hospital. He/she will be the administrative liaison to patients, families, health system employees, and external customers.

2.    Demonstrate judgment and self-sufficiency in effective problem-solving while serving as the administrative and operational resource for the hospital.

3.    Standard Intervene in situations involving patients, visitors, hospital staff, and other external customers.

4.    Coordinate operations and personnel activities to meet CSU/Departmental, Hospital, and Health System objectives related to the provision of services within designated areas.

5.     Maintain interface with departmental personnel to ensure there is adequate space and facilities for patient care and coordination of facilities.

6.     Oversee patient care flow while redirecting and allocating resources. Determine necessary space, equipment, supplies, and support systems to ensure the effective functioning of the unit/department.

7.    Investigate patient/visitor concerns and implements appropriate courses of action.

8.    Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.

9.    Intervene and problem solves inter-/intra-departmental issues. Facilitate interdepartmental communication, negotiation, and decision-making.

10.    Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues. Communicate pertinent information (verbal and/or electronic) promptly to hospital administration and department leadership.

11.    Document pertinent information, actions, and decisions and communicates to appropriate leadership.

12.     Communicate issues identified by front-line staff to the appropriate administrative team related to new administrative or departmental initiatives.

13.     Job Responsibility:

1. Support clinical, operational, and facility services throughout the entire Hospital on a 24-hour basis.
2. Standard Collaborate with clinical and support staff to foster the delivery of quality care Coordinate triage activities, as needed, through communication with the Emergency Department, Bed Control, and Chief Medical Officer
3. Assist staff in identifying clinical experts for specific patient population concerns.
4. Attend Code Five events and participates as needed; provide feedback for staff and complete QA report.
5. Assist Patient Access Services in coordinating patient placement. *Maintain visibility with hospital staff through rounds.
6. Assist in evaluating and reassigning staff during crisis situations.
7.  Serve as Notary Public for assistance with advance directives (healthcare power of attorney and living will).
8. Participate in JCAHO activities.
9. Coach staff in problem-solving, effective communication strategies, conflict resolution, and career path opportunities.