Front office (Executive) Job description in hospital

 

Duties & Responsibilities:

 Responsible for IPD and OPD admissions.

 Works in coordination to and under guidance of Front Office Incharge.

 Managing admissions of patients and coordinating with OPD patients.

 Taking full responsibility of department and being accountable for department’s activities and performance.

 Coordinating with consultants and CMO’s regarding admissions.

 Communicating with patients related to the admissions procedures and admissions charges.

 Coordinating with TPA Incharge and patients regarding any problems related to the admissions.

 Coordinating with quality team & implementation of departmental SOP’s.

 Interface with Marketing, Accounts & Finance for recovery & audit.

 Relationship management with insurance companies.

 Verification of all credit bills both for clinical & non clinical aspects for all claims.

 Ensure all Front Office protocols & policies are followed and implemented properly

 Giving estimates to prospective patients.

 Screening Bed Allocation as per Hospital Policy.

 Coordinating anticipated vacancies / room bookings for admissions.

 Coordinating Ambulance services.

 Coordinating with external source of ambulance for patient’s shifting (in case of emergency), when hospital ambulance is not available.

 Coordinate patients being sent outside the hospital for investigation.

 Training of Front Office Staff under guidelines of front office incharge.

 Maintain all the listed registers.

 Ensure timely submission of reports & returns.

 Team Building

 Internal

✓ With other Departments

✓ Encourage team to get involved and participate, help others and ask for help whenever required.

 Incident reporting.

 To ensure effective participation in hospital training program.